This Privacy Policy explains how K4 Customs collects, uses, stores, and protects your personal data when you visit our website, place an order, contact us, or use our services.
Our website address is: https://k4customs.com
1. Who we are
This website is operated by:
K4 Customs
Seller: Kristaps Kalējs
Email: info@k4customs.com
Address: Latgales iela 261, Latgales priekšpilsēta, Rīga, LV-1063, Latvia
For privacy-related questions, you can contact us by email: info@k4customs.com.
2. What personal data we collect
We may collect the following personal data:
- name and surname;
- email address;
- phone number;
- billing and delivery address;
- order details, including selected products, custom text, size, color, and design preferences;
- payment status and transaction information;
- messages you send to us through contact forms, email, or order notes;
- IP address, browser type, device information, and website usage data;
- cookies and similar tracking data.
We do not store your full payment card details on our website. Payments are processed through third-party payment providers.
3. Why we collect your personal data
We use your personal data to:
- process and deliver your order;
- create custom sticker designs based on your request;
- contact you about your order;
- provide customer support;
- handle returns and complaints;
- issue invoices, receipts, or order confirmations;
- prevent fraud, spam, and website misuse;
- improve the website and customer experience;
- comply with legal, accounting, and tax obligations.
4. Legal basis for processing
We process your personal data based on one or more of the following legal bases:
- Performance of a contract — to process your order, create custom products, arrange delivery, and provide customer support.
- Legal obligation — to keep accounting, tax, invoice, and transaction records as required by law.
- Legitimate interest — to protect our website, prevent fraud or misuse, respond to customer messages, and improve our services.
- Consent — where required, for example for certain cookies, analytics, or marketing communication.
You may withdraw your consent at any time where processing is based on consent.
5. Who we share your data with
We may share your personal data only when necessary, for example with:
- payment service providers;
- delivery and parcel service providers;
- website hosting and technical service providers;
- WooCommerce, WordPress, and website plugin service providers;
- accounting, tax, or legal service providers;
- public authorities, if required by law.
We do not sell your personal data.
6. How long we keep your data
We keep personal data only for as long as necessary for the purpose it was collected.
Order and accounting-related information may be kept for the period required by law. Customer support messages, custom order details, and design-related communication may be kept as long as necessary to handle the order, resolve disputes, or protect legal interests.
When data is no longer needed, it is deleted or anonymized where possible.
7. Your rights
Under applicable data protection laws, you may have the right to:
- request access to your personal data;
- request correction of incorrect or incomplete data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing;
- request data portability;
- withdraw consent, where processing is based on consent;
- submit a complaint to a supervisory authority.
To exercise your rights, contact us at: info@k4customs.com.
You also have the right to submit a complaint to the Data State Inspectorate of Latvia if you believe that your personal data has been processed unlawfully.
8. Cookies
Our website may use cookies and similar technologies to ensure website functionality, improve user experience, analyze website traffic, remember preferences, and support payment or checkout functions.
Some cookies are necessary for the website to work correctly. Other cookies, such as analytics or marketing cookies, may require your consent where applicable.
You can control or delete cookies through your browser settings.
9. Data security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
However, no website or online service can guarantee complete security. You are responsible for keeping your account login details safe, if you create an account.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
11. Payment proccess
Payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers the personal data necessary for payment processing to the platform owner Maksekeskus AS.